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Details

Shipping

Different Items, Different Shipments

Unfortunately, different types of products can't be grouped into a single shipment. This is because the different products are manufactured by companies in different regions of the U.S. So if you order a phone case and a set of coasters, they'll arrive separately, and there's a shipping charge for each.

Shipping Rates

Prices in Canadian dollars
PRODUCT US CANADA INTL.
Phone Cases $2.75 each $4.50 each $8 each
Coasters $3.75 each $3.75 each $7 each
Magnets Free Item unavailable

Shipping Times

All items are manufactured only when your order is placed, which adds some time to how long it'll be before you receive your item. Generally it takes 3-4 days for an order to be prepared.

Once it ships, the estimated time for shipments to the U.S. and Canada is 5-12 business days. My experience with orders delivered to Canada is that they took 12-14 days from the date I placed the order.

Returns and Refunds

Received a damaged item? Were you sent the wrong thing? Not exactly what you expected? I don't want you unhappy with what you got. I accept returns up to 45 days after the date the order was placed.

What to Do

Send me an email with your order number and the item you'd like to exchange or return. Please include a photo of the item, if damage is the reason for the return.

Don't ship anything back to the mailing address on your package — returns MUST be sent to me in Toronto. When I receive your email, I'll include my return mailing address in my reply.

I can't cover the return shipping costs, but you can send it at the cheapest rate available. Once I receive the item, I'll issue your refund or arrange for an exchange, if you got the wrong thing.

Questions?

Ask away > shop@wendellweeks.ca.