Details

Shipping

All products are manufactured in, and ship from, the United States.

Shipping: U.S.
(order and shipping costs below are in CAD)

  • $1.99 flat rate on orders up to $50
  • $3.99 orders between $50-$100
  • $5.99 orders over $100

Shipping: Canada

  • $3.99 flat rate on orders up to $50
  • $4.99 orders between $50-$100
  • $6.99 orders over $100

Different items, different shipments: The different types of products are manufactured by companies in different regions of the U.S. so if you order different products, they'll arrive separately.

Shipping Times: All items are manufactured only when your order is placed, which adds some time to how long it'll be before you receive them. In the US, you can expect items within about 10 business days. For Canada, closer to 12-15 business days.

Returns and Refunds

Received a damaged item? Were you sent the wrong thing? Not exactly what you expected? I don't want you unhappy with what you got. I accept returns up to 45 days after the date the order was placed.

What to Do

Send me an email with your order number and the item you'd like to exchange or return. Please include a photo of the item, if damage is the reason for the return.

Don't ship anything back to the mailing address on your package — returns MUST be sent to me in Toronto. When I receive your email, I'll include my return mailing address in my reply.

I can't cover the return shipping costs, but you can send it at the cheapest rate available. Once I receive the item, I'll issue your refund or arrange for an exchange, if you got the wrong thing.

Questions?

Ask away > shop@wendellweeks.ca.